Data Protection & Privacy

Privacy Policy

FZ777 is committed to handling your personal data with care, transparency and respect. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over your own information.

Last reviewed: January 2026

You provide data

We protect it

We process it lawfully

You control your rights

Your privacy matters to us. FZ777 is committed to processing personal data transparently and responsibly. This policy applies to all users of the FZ777 platform, including registered account holders accessing services from Pakistan and other jurisdictions. If you have questions about this policy, please contact us at [email protected].

Section 01

Introduction

FZ777 ("FZ777", "we", "us", "our") operates an online gaming and sports betting platform accessible at fz777.cam. In the course of providing our services, we collect, use, store and in certain circumstances share personal data relating to individuals who visit, register on or use our platform ("Users", "you").

This Privacy Policy ("Policy") describes our data processing practices in plain, accessible English. It explains what categories of personal data we collect, the purposes for which we process it, the legal bases on which we rely, how long we retain data, and the rights available to you as a data subject.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling policy. By registering an account or otherwise using the FZ777 platform, you acknowledge that you have read and understood this Privacy Policy.

FZ777 does not hold a local Pakistan data protection licence and does not represent that this Policy satisfies every requirement of Pakistani law. Users in Pakistan are responsible for assessing their own position under applicable local legislation. This document is not a substitute for legal advice.

Section 02

Definitions

The following terms have the meanings set out below throughout this Policy:

"Personal Data" Any information relating to an identified or identifiable natural person. This includes names, email addresses, IP addresses, device identifiers, payment references and any other data that can be used, directly or in combination, to identify an individual.
"Processing" Any operation or set of operations performed on personal data, including collection, storage, retrieval, use, disclosure, restriction or deletion.
"Data Controller" The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, the Data Controller is FZ777.
"Data Processor" A third party that processes personal data on behalf of FZ777 under a contractual arrangement and in accordance with our documented instructions.
"KYC" Know Your Customer — the identity and address verification process required prior to certain account actions, particularly withdrawals.
"Cookies" Small text files placed on your device by a website to store information about your preferences, session state and browsing activity on that site.
"Platform" The FZ777 online gaming and sports betting service accessible at fz777.cam, including all associated pages, features and services.
"User" / "you" Any individual who accesses, registers on or uses any part of the FZ777 platform.

Section 03

Personal Data We Collect

FZ777 collects personal data from Users through several channels: directly from you during registration and account activity, automatically through your use of the platform, and from third-party sources where applicable (such as KYC verification providers).

Category	Examples of Data Collected	Source
Identity Data	Full name, date of birth, CNIC number or passport number, nationality	Provided by you at registration or KYC
Contact Data	Email address, mobile number, residential address (including city — e.g., Karachi, Lahore, Islamabad)	Provided by you at registration or during account updates
Account Data	Username, account ID, login history, password hash, account preferences	Generated or provided during registration and platform use
Financial Data	Deposit and withdrawal history, transaction references, PKR balance records	Generated through cashier activity
Gaming & Betting Data	Game session history, bet history, wagering activity, bonus usage records	Generated automatically through platform use
Technical Data	IP address, browser type and version, device type, operating system, screen resolution, session duration	Collected automatically through platform access
Communications Data	Live Chat transcripts, email correspondence, support ticket content	Generated through your interactions with our support team
Verification Documents	Scanned or photographed CNIC, passport, proof of address documents submitted for KYC	Provided by you as part of the KYC process

We do not intentionally collect special categories of personal data (such as health information, political opinions or biometric data) as part of our standard registration or KYC processes. If such data is provided incidentally — for example, in a support communication — it will be handled with heightened care and deleted where it is not necessary for processing.

Section 04

Lawful Basis for Processing

FZ777 processes personal data only where a recognised lawful basis exists. The primary legal bases on which we rely are as follows:

4.1 Contractual Necessity. Processing is necessary for the performance of the contract between you and FZ777 — specifically, to create and maintain your account, process deposits and withdrawals, enable gameplay, and deliver the services described in our Terms & Conditions.

4.2 Legal Obligation. Processing is required to comply with legal obligations applicable to FZ777, including anti-money laundering (AML) requirements, KYC verification obligations imposed by our licensing jurisdiction, and obligations to retain certain transaction records for specified periods.

4.3 Legitimate Interests. Processing is necessary for the pursuit of FZ777's legitimate business interests, including fraud detection, security monitoring, platform improvement, and responsible gambling controls, provided those interests are not overridden by your fundamental rights and freedoms.

4.4 Consent. Where we rely on consent as a legal basis — for example, for the sending of optional marketing communications — we will seek your explicit consent in advance. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Section 05

How We Use Your Personal Data

FZ777 uses the personal data we collect for the following purposes:

Account Registration & Management: Creating your account, verifying your identity, maintaining your profile and delivering platform access.
KYC & Age Verification: Verifying that you meet the minimum age requirement (18+, or the higher minimum required by applicable licensing jurisdiction) and confirming your identity in compliance with regulatory obligations.
Transaction Processing: Enabling deposits, processing withdrawals, recording transaction history and displaying your PKR balance accurately.
Gameplay & Sportsbook Services: Facilitating access to casino games, live dealer tables, crash games and sports betting markets, including cricket, PSL T20, ICC tournaments, football and UFC.
Bonus Administration: Applying promotional bonuses, tracking wagering requirements and managing promotion eligibility in accordance with the applicable terms.
Responsible Gambling: Monitoring gaming activity to support responsible gambling controls, including the application of limits you have set and internal risk monitoring for potential problem gambling indicators.
Fraud Prevention & Security: Detecting and investigating suspicious activity, unauthorised account access, bonus abuse, money laundering indicators and other security threats.
Customer Support: Responding to your queries, resolving disputes and providing assistance through Live Chat, email and our Help Centre.
Platform Improvement: Analysing usage patterns to improve platform performance, user experience and content relevance for Pakistani users.
Legal & Compliance: Meeting applicable regulatory, licensing and legal obligations including record-keeping requirements.
Marketing Communications (with consent): Sending promotional offers, bonus notifications and relevant platform updates where you have provided consent. You may opt out at any time.

Section 06

Data Sharing & Third Parties

FZ777 does not sell your personal data to unaffiliated third parties. We share personal data only in the following circumstances and with the following categories of recipient:

6.1 Game & Technology Providers. Third-party game studios, live dealer providers, sportsbook data providers and platform technology partners who require access to certain data to deliver their services as part of the FZ777 platform. These parties act as data processors under our instruction.

6.2 KYC & Identity Verification Services. Specialist identity verification providers who process the documents and information you submit for KYC purposes. These providers operate under contractual data processing agreements.

6.3 Payment Processors. Third-party payment processing services that handle deposit and withdrawal transactions. Payment references for Pakistani users may include familiar methods such as bank transfers through institutions like HBL, UBL, Meezan Bank and Bank Alfalah, or mobile wallets such as Easypaisa, JazzCash and Raast. These are referenced as common payment contexts only. None of these institutions are claimed as partners, endorsers or facilitators of gambling on FZ777. Payment data shared with processors is governed by their respective data protection terms.

6.4 Regulatory & Law Enforcement Authorities. Where required by applicable law, court order or regulatory requirement, FZ777 may disclose personal data to competent authorities. This includes disclosure obligations under anti-money laundering regulations or licensing conditions in our operating jurisdiction.

6.5 Business Transfers. In the event of a merger, acquisition, restructuring or sale of all or part of FZ777's business, personal data may be transferred to the acquiring entity as part of that transaction, subject to appropriate data protection safeguards.

In all cases where personal data is shared with third parties, FZ777 takes reasonable steps to ensure that appropriate data protection standards and contractual safeguards are in place.

Section 07

Data Retention

FZ777 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.

Active Account Data: Retained for the duration of the account relationship plus any mandatory post-closure retention period required by applicable regulation.
KYC Documents: Retained in accordance with anti-money laundering record-keeping requirements, typically a minimum of five years from the date of the transaction or account closure (whichever is later), as required by applicable law.
Transaction Records: Financial transaction records are retained for the period required by applicable regulatory and licensing obligations.
Gaming & Betting History: Retained to support account integrity, dispute resolution and responsible gambling monitoring throughout the account lifecycle and for a reasonable post-closure period.
Support Communications: Retained for a period sufficient to resolve any related disputes and comply with applicable legal requirements.
Marketing Preferences: Retained until you withdraw consent or request deletion, subject to overriding legal retention obligations.

Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

Section 08

Security Measures

FZ777 implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include, but are not limited to:

SSL/TLS encryption applied to all data transmitted between your device and our servers.
Encrypted storage of sensitive account credentials, including password hashing.
Access controls restricting internal access to personal data on a need-to-know basis.
Regular security reviews of platform infrastructure and data handling processes.
Intrusion detection and monitoring systems applied to platform environments.
Contractual security obligations imposed on third-party data processors.

No data transmission over the internet or electronic storage system is entirely secure. While FZ777 takes reasonable precautions, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us promptly if you suspect unauthorised access to your account.

Section 09

Cookies & Tracking Technologies

FZ777 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the site. They help us maintain your session, remember your preferences and analyse how users interact with the platform.

The following categories of cookies are used on FZ777:

Strictly Necessary Cookies: Essential for the operation of the platform, including session management, login authentication and security functions. These cannot be disabled without affecting platform functionality.
Functional Cookies: Remember your preferences, language settings and display options to personalise your experience across sessions.
Analytics Cookies: Collect aggregated, anonymised data about how users navigate the platform — pages visited, time on site, device types and similar metrics — to help us improve the platform experience.
Performance Cookies: Monitor platform performance metrics, including page load times and error rates, to support technical maintenance and improvement.

You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect your experience of the platform. Strictly necessary cookies cannot be disabled as they are required for core platform operation.

Section 10

International Data Transfers

FZ777 operates internationally and your personal data may be processed in countries outside of Pakistan, including in the jurisdiction where FZ777 holds its operating licence, and in countries where our third-party service providers (including game studios, KYC providers and payment processors) maintain their infrastructure.

Where personal data is transferred internationally, FZ777 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data, including contractual arrangements with third-party processors that include data protection obligations.

By using the FZ777 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan. The data protection laws of those jurisdictions may differ from those applicable in Pakistan. We take this into account when establishing data processing arrangements with international service providers.

Section 11

Your Data Rights

Subject to applicable law and the legal bases on which we process your data, you may have the following rights in respect of your personal data held by FZ777:

Right of Access

Request a copy of the personal data we hold about you, along with information about how it is being used.

Right to Rectification

Request correction of inaccurate or incomplete personal data that we hold about you.

Right to Erasure

Request deletion of your personal data in certain circumstances, subject to legal retention obligations.

Right to Restriction

Request that we restrict processing of your data in certain defined circumstances while a dispute or review is pending.

Right to Object

Object to processing carried out on the basis of legitimate interests, including direct marketing communications.

Right to Portability

Request a copy of data you have provided to us in a structured, machine-readable format, where technically feasible.

To exercise any of these rights, please contact our support team via Live Chat or at [email protected]. We will respond to data rights requests within a reasonable timeframe, typically within 30 days of receipt, subject to identity verification and any applicable legal limitations.

Please note that certain rights may be limited where processing is required to fulfil legal obligations — for example, KYC records subject to AML retention requirements cannot be deleted before the mandated retention period expires.

Section 12

Minors & Age Restriction

FZ777 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 18 years of age — or the higher minimum age required by the operator's licensing jurisdiction. The platform is not directed at, and is not intended for use by, minors.

Age verification is conducted as part of the registration process and the KYC procedure. If we become aware that personal data has been collected from a minor without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on FZ777 or provided personal data to our platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Section 13

Payment Data & Financial Information

Financial transactions on FZ777 are processed through third-party payment providers. Payment card details and other sensitive financial credentials are processed directly by those providers and are not stored on FZ777's servers. FZ777 retains transaction reference data, amounts and timestamps for record-keeping, compliance and dispute resolution purposes.

FZ777 may display references to payment methods familiar to Pakistani users — including bank transfers through institutions commonly known in Pakistan such as HBL, UBL, Meezan Bank and Bank Alfalah, and mobile wallet references such as Easypaisa, JazzCash and Raast. These references are provided as contextual information about common payment methods only. FZ777 does not claim endorsement, support or facilitation of gambling by any of these institutions or providers, and does not hold any partnership with them.

Transaction data in PKR is retained in accordance with applicable AML and licensing record-keeping requirements as set out in Section 7 of this Policy.

Section 14

Updates to This Policy

FZ777 reserves the right to update, amend or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices or the services we provide.

Where material changes are made, FZ777 will provide reasonable notice to registered users through available communication channels, which may include an in-platform notification or email. The updated Policy will take effect from the date indicated in the "Last reviewed" notice at the top of this page.

Your continued use of the FZ777 platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not accept material changes, you may request account closure in accordance with the procedure described in our Terms & Conditions.

Section 15

Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the way FZ777 handles your personal data, please use the following contact channels:

Live Chat: Available 24/7 on the FZ777 platform. This is the fastest route for privacy queries requiring immediate attention.
Email: [email protected] (plain text only — not a clickable link). Please include "Privacy Request" in the subject line for data rights enquiries. We aim to respond within 30 days.
Help Centre: Self-service articles on account management, data rights and responsible gambling are available at all times without needing to contact an agent.

For requests to exercise your data rights — including access, rectification or erasure — please contact us via email with sufficient information to identify your account. We may request identity verification before processing data rights requests to protect against unauthorised disclosure.

For queries related to responsible gambling, self-exclusion or problem gambling support, please visit our Responsible Gambling page or contact Live Chat directly.

Our Privacy Commitments

Six principles that define how FZ777 handles your data.

Data Minimisation

We collect only the personal data that is necessary for the specific purpose it is needed — no more. Unnecessary data is not requested at registration or during account use.

Encryption & Security

All data transmitted between your device and FZ777 is protected by SSL/TLS encryption. Sensitive credentials including passwords are stored in encrypted, hashed form — never in plain text.

No Data Sales

FZ777 does not sell your personal data to third-party marketers or unaffiliated organisations. Data sharing is limited to service providers acting under contractual data protection obligations.

Your Rights, Respected

You can access, correct, restrict or request deletion of your personal data at any time by contacting our support team. Data rights requests are processed within 30 days wherever legally permissible.

Purposeful Retention

Personal data is retained only for as long as legally required or necessary for the purpose collected. Data no longer needed is securely deleted or anonymised in line with our retention schedule.

Full Transparency

This Policy is written in plain English and updated regularly. We tell you what we collect, why we collect it and who we share it with — clearly and without unnecessary legal jargon.

Questions About Your Privacy?

If anything in this Privacy Policy is unclear, or if you wish to exercise a data right, our support team is available 24/7 via Live Chat. You can also visit our FAQ page for plain-English answers to common account and data questions.

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